Doppler Backers,
A lot of important information in this update and there is action required from you -- please make sure to read the entire thing!
The Sandman Doppler is in its final stage of certification with Amazon, and we have been told we will be passing very shortly!
This process has taken much longer than expected and it’s been a very frustrating last two months. We only had to make very minor changes to pass all of Amazon’s tests, and the majority of the time spent during the certification process was waiting and asking, usually daily, for some updates from Amazon. The certification process isn’t all public information so we can’t share as much information as we’d like, but things are going to be moving very quickly once we get the official green light.
We can’t wait for our next update with a string of celebration gifs saying the Doppler has been certified, along with pictures of the first customer shipments going out.
What do we need from you?
Now that launch of the Doppler is imminent, we need all Kickstarter and Indiegogo backers (that haven’t received their Doppler) to verify their addresses and make sure everything is correct. We want to make sure your Doppler gets sent to the proper address! To do this, you must enter and complete your survey by clicking the link in your original survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page.
Kickstarter backers: https://sandman-doppler-the-worlds-best-alarm-clock.backerkit.com/
Indiegogo backers: https://doppler-igg.backerkit.com/
If you preordered directly from our website, we will reach out to you directly to confirm all is still accurate. You can ignore the remainder of this step.
Enter the email address you used to back the Kickstarter to get your survey (Indiegogo | Kickstarter)
You’ll then want to click through the survey and verify everything is correct. If you’d like, you’ll also be able to add additional Dopplers or accessories at this point. This is your last chance to purchase a Doppler at an introductory price as we are increasing the price for regular orders.
You can also add the optional USB-C upgrade which we will pre-install into your Doppler for you. This upgrade can be installed easily in the future and is available on our website, here: https://sandmanclocks.com/collections/accessories/products/usb-c
Place your order by clicking the big green button. This tells us you're good to go!
Once you confirm your address and finish your survey, we will lock in your order and charge any cards that haven’t been charged yet.
NOTE: Not everyone is in the same stage of the backerkit process, so if things don’t look exactly the same as the screenshots, that’s fine. You want to make sure your survey is confirmed.
If you have ANY questions please feel free to reach out to us at support@sandmanclocks.com
Shipping the Dopplers:
We have a very detailed plan for shipping out Dopplers in the order that allows us to ship out as many Dopplers as fast as possible. We have spent a long time thinking about this shipping plan to make it as fair as possible for as many backers as possible. First off, as mentioned in earlier updates we will be prioritizing domestic over international orders. 70% of our backers are domestic and this allows us to move as much inventory as fast as possible because domestic orders are faster and easier to ship out. International backers, we will get your order out as soon as possible!
As for the order of the domestic shipments, we will be doing the Kickstarter early bird backers first and then continuing on in roughly backer number order. After the Kickstarter backers, we will be going to the Indiegogo backers, and then to the pre-order customers who pre-ordered from our site.
You’ll be receiving an email from backerkit or our website with a tracking number when your Doppler ships.
We know that many of you are going to want these units in your house before the Christmas season. We are truly doing everything we can to make sure this happens.
Live chat and support
In an effort to help our current and future customers with any issues they might have, we have implemented a live chat system onto our websites, including sandmanclocks.com. We are doing our best to hire and train some more customer service representatives ASAP as well, but please bear with us if there are slow response times on live chat. That being said, if you have issues with your order, Backerkit, or your Doppler, please give live chat a try. Email support is already all set up and we will do everything we can to respond within 1 business day. support@sandmanclocks.com
Please don't say hi, just to say hi! We are gonna be busy!
Press for the Doppler
We wanted to give everyone a heads up that some pre-certification Dopplers have been sent to various reporters and journalists. We hope you understand that we had to ship these units before your units shipped. But we wanted to guarantee again that any Dopplers available to the general public will ship AFTER all pre-orders have been shipped. We have pre-ordered products before and know how awful it feels when you see a product you already purchased available for sale before your unit shipped. We will make sure this won’t happen, but we are doing everything we can to prepare for regular retail orders.
Merch
We have just added a bunch of new Sandman-branded apparel and accessories to our website. We are super happy with how everything turned out. We have t-shirts, sweatshirts, blankets, pillows, and even a fanny pack!
Here is the link: https://sandmanclocks.com/collections/merch
We think they are reasonably priced and the quality of the products is excellent. All of these items are printed on-demand so if there is something you would like to see and don’t, reach out and let us know! We’d also like to mention that the products are made by a different company, so your order won’t slow down Doppler shipments.
Till the next update...
Thanks again for all your support!
-PAI Team
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